Terms and Conditions

Information that you must legally know through the "Terms and Conditions" to make use of the platforms, networks, websites and Apps of The Amada Madonna Company.

Acceptance of the Terms and Conditions.

It is a necessary requirement for the acquisition of the products and the use of the services offered on the platforms, networks, websites and Apps of The Amada Madonna Company, that you read and accept these "Terms and Conditions". The use of our services as well as the purchase of our products implies that you have read and accepted the "Terms and Conditions" herein.

It is also possible that products and services that are offered on The Amada Madonna Company's platforms, networks, websites and Apps may be charged, shipped or presented by a third party website; in such case, they would be subject to their own "Terms and Conditions". However, in order to purchase a product or contract a service, it will be necessary for the user to register an account, entering reliable personal data and defining a password for the generation of his/her account.

A user is considered to be any person who creates an account on any of the platforms, networks, websites and Apps of The Amada Madonna Company.

By continuing to use the platforms, networks, websites and Apps of The Amada Madonna Company, then you confirm that you accept our "Terms and Conditions" applicable herein; otherwise, if you do not agree you will not be able to use the platforms, networks, websites and Apps of The Amada Madonna Company. As a consequence, if you do not agree then we ask you to stop using and visiting the aforementioned platforms, networks, websites and Apps.

Accounts.

The Amada Madonna Company through its platforms, networks, websites and Apps, makes available digital services in which employees, vendors, subscribers and users concur.

A "user" is considered to be any person who creates an account on any of the platforms, networks, websites and Apps of The Amada Madonna Company. The user can choose the access key, i.e. the password, and change it whenever he/she wants. The user can make use of his account to manage his own personal information, although this can also be edited by employees authorized by The Amada Madonna Company; therefore, the user has the right to terminate his account in case he does not agree with such modifications, thus waiving any other legal or civil action. User accounts are necessary for the purchase of any of our products; or for the contracting of our services.

The safeguarding of the passwords of the user accounts are solely the responsibility of the users in question; consequently, The Amada Madonna Company will not assume any responsibility in case that for any reason, the passwords of the users are exposed to third parties. Once the registration form is completed, the user will be solely responsible for keeping his/her password and other identifiers related to his/her account secure. Accordingly, the account holder is fully responsible for all activities that occur in connection with his/her account. Furthermore, it is the sole responsibility of the user to notify Amada Madonna's Customer Service Department of any unauthorized use of his or her account. However, in no event shall The Amada Madonna Company be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of your failure to comply with these conditions.

Subscriptions.

Amada Madonna Company offers publications of an advertising or informative nature through both digital and physical media. Any person who subscribes to any of the aforementioned publications is considered a "subscriber". However, the publications may be sent without any guarantee, and the content of the publications should be read or consumed at the subscriber's discretion. Therefore, The Amada Madonna Company cannot be held responsible, directly or indirectly, for the information contained in the publications. The only action the subscriber may take is to unsubscribe, thereby waiving any other legal or civil action. When a person subscribes to any of the publications of The Amada Madonna Company, thus becoming a subscriber, then he/she accepts these "Terms and Conditions".

Unauthorized Use.

Users are not permitted to make use of The Amada Madonna Company's properties, such as reselling software, templates or other design or programming products, nor are users permitted to place the products, modify them or distribute them in any physical or electronic medium for resale or reuse without prior written authorization from a legally authorized representative of The Amada Madonna Company. This is due to the legal protections of copyright, intellectual property, as well as international treaties that cover The Amada Madonna Company's products and services.

Ownership.

Users may not claim intellectual or proprietary ownership of the Amada Madonna Company's products, services, electronic or multimedia content, nor may they resell or use it, modified or unmodified, without prior written permission from a legally authorized representative of Amada Madonna Company. All products and services are the property of The Amada Madonna Company, and users must acknowledge the proprietary rights of The Amada Madonna Company's partners and suppliers in their own content. However, unless otherwise specified, The Amada Madonna Company's products and services are provided without warranty of any kind, express or implied. Therefore, in no event shall The Amada Madonna Company be liable for any damages, including but not limited to direct, indirect, special, incidental, consequential or other losses resulting from the use of or inability to use the aforementioned products or services.

Suspension or termination of accounts.

Any user account may be suspended or terminated by The Amada Madonna Company if users engage in illegal or unauthorized activities. Such as making fraudulent uses with the user account, offensive actions towards other users, publishing offensive content such as pornography or violent content as incitement to hatred, making activities considered as SPAM; that is, any form of unsolicited communication that is sent or published in bulk. It is also unlawful to provide false data in the account information, as well as any other activity that is considered illegal under the laws of Mexico.

Purchases and contracting.

All purchases, contracts and transactions made through the platforms, networks, websites and Apps belonging to The Amada Madonna Company are subject to their respective confirmation and verification processes. Such processes could include checking the inventory and availability of products, processes may also include validation and compliance with the conditions required by the payment method chosen by the user. Invoice validations (if any) may also be required. In addition, in some cases, additional verification may be required through electronic or face-to-face means. The user agrees to wait for the time it takes to complete these verification processes, as well as to provide all necessary documentation if requested by authorized employees of The Amada Madonna Company.

The prices of the products and services offered on the platforms, networks, websites and Apps belonging to The Amada Madonna Company are valid only for purchases made on them.

When a user makes a purchase or contracting on any of the platforms, networks, websites and Apps of The Amada Madonna Company, he/she will be considered as a "customer".

Refund and guarantee policy.

For products that are irrevocable goods, we do not issue refunds after the product is shipped, so customers have the responsibility to understand all aspects of the product before purchasing. We ask customers to carefully read the information provided on each product before purchasing it, we only make exceptions to this rule when the description does not match the product. There are some products that may have a warranty and the possibility of a refund, but that information will be expressly specified when purchasing the product. In such cases, the warranty will only cover manufacturing faults and will only be effective when the product has been used correctly. The warranty does not cover malfunctions or damage caused by improper use. The terms of the warranty are associated with manufacturing faults and operation under normal conditions of the products, and those terms will only become effective if the product has been used correctly. This includes:

• According to the technical specifications indicated for each product.
• Under environmental conditions in accordance with the specifications indicated by the manufacturer.
• In specific use for the function with which it was designed at the factory.
• Under electrical operating conditions in accordance with the specifications and tolerances indicated.

Services.

No service is offered with warranty unless expressly stated otherwise on the product sheet of the Amada Madonna Company's online stores. Therefore, in case of unavailability of any of the digital services provided as services by Amada Madonna Company, the users agree to wait the necessary time until the restoration of the services, thus accepting as the only actions on the part of the users the termination of the services provided or the deletion of their accounts; in case they do not agree to wait, thus waiving any other legal or civil action. In case of instability of the digital services, the users accept exactly the same conditions.

Refunds.

No product or service is offered with the protection of refund, unless otherwise expressly specified in the product sheets on the online stores of The Amada Madonna Company. In such case, the product sheets will expressly define how such refunds will be applied where applicable.

Anti-fraud check.

The delivery of products or services to the customer due to a purchase or contract can be postponed, in order to perform the anti-fraud check by our protocols and specialized employees. The time may also be extended for a more rigorous investigation in case legal mandates must be complied with, in order to avoid fraudulent transactions. In certain cases, delivery may be suspended or cancelled if an attempt to defraud is proven.

In the event that you must contact an authorized representative of The Amada Madonna Company for strictly legal matters, we provide you with contact information; however, only emails that correspond to the legal subject will be answered and processed. Any other topic will be discarded.