Privacy Policy

Learn how we protect your information in the safest way with our "Privacy Policy". Although this document is presented in several languages, only the Spanish version is legally binding.

Acceptance of the Privacy Policy.

The present "Privacy Policy" establishes the terms in which The Amada Madonna Company uses and protects the information that is provided by the users, at the moment of using the platforms, networks, websites and Apps of The Amada Madonna Company.

The Amada Madonna Company is committed to the security of its users' data. When we ask a user to provide personal information with which they can be identified as a user, as a member, as a subscriber or as a customer, we do so by ensuring that it will only be used in accordance with the "Privacy Policy" in this document.

A "user" is considered to be any person who creates an account on any of the platforms, networks, websites and Apps of The Amada Madonna Company. When a user makes a purchase or contract on any of the platforms, networks, websites and Apps of The Amada Madonna Company, he/she will be considered a "customer". A "subscriber" is considered to be any person who subscribes to any of the publications of an advertising or informative nature, through both digital and physical media of The Amada Madonna Company.

It is important to understand what information we collect and how we use it, as accessing The Amada Madonna Company's platforms, networks, websites and Apps implies that you agree to this "Privacy Policy".

The Amada Madonna Company is dedicated to fulfilling its commitment to keeping customer or user information secure. Amada Madonna Company constantly updates its systems to ensure stability and reliability.

Information that is collected.

The Amada Madonna Company's platforms, networks, websites and Apps may collect personal information, such as: the user's real name, email address, demographic information, telephone numbers, as well as any other contact information that the user or customer voluntarily chooses to provide. On the other hand, when necessary, more specific information may be required to process an order or to make a delivery or billing.

About the comments.

When users or visitors leave comments on The Amada Madonna Company's platforms, networks, websites and Apps, then the data displayed in the comment forms is collected, as well as the visitor's IP address and browser user agent string, to assist in SPAM detection.

An anonymous string created from the email address (also called a hash) can be provided to the Gravatar service to see if the user is using it. The privacy policy for the Gravatar service is available here: https://automattic.com/privacy/. After approval of the user's comment, the user's profile picture is visible to the public in the context of their comment.

About the media.

If a user or customer uploads images to The Amada Madonna Company's platforms, networks, websites and Apps, then it is suggested that they avoid uploading images with location data (GPS EXIF) included. This is to prevent visitors to The Amada Madonna Company's platforms, networks, websites and Apps from downloading and extracting any location data from the images.

Use of information collected.

The platforms, networks, websites and Apps of The Amada Madonna Company use the personal information provided by users or customers for the purpose of providing the best possible services. This is done particularly to keep a reliable record of users or customers, about orders and service delivery. Personal information, such as demographic data, may also be used to improve our products and services.

We may periodically send emails through The Amada Madonna Company's platforms, networks, websites and Apps with special offers, new products and other advertising information that we believe will be relevant to users or customers. These emails will be sent to the email address that users or customers provide; however, they will have the right to cancel the sending of such emails to their email accounts at any time.

"Cookies".

The "cookies" refer to files that are sent from The Amada Madonna Company's platforms, networks, websites and Apps with the purpose of requesting permission to be stored on users' or customers' computers or devices. By accepting the use, these files are created; that is, "cookies". The files are used to obtain information about web traffic and use of The Amada Madonna Company's platforms, networks, websites and Apps. Likewise, the files facilitate the use by the users or clients. Another function that "cookies" have is that with them users or clients can be individually recognized; in that way, provide personalized services.

The platforms, networks, websites and Apps of The Amada Madonna Company employ the use of "cookies" to be able to identify uses and frequencies. This information is used for statistical analysis, as well as for the personalization of user or customer accounts in our services. Users or customers can delete "cookies" at any time from their computer or device. However, "cookies" help to provide a better service, so they do not by themselves give access to information about their computers, devices, nor from users or customers. Unless users or customers choose to do so, and therefore provide personal information directly to our systems.

Users or customers can accept or deny the use of "cookies"; however, most web browsers accept "cookies" automatically, as they serve to provide better website services. Users or customers can change the settings on their computers or devices to decline the use of "cookies". However, if they decline it is possible that they can not use our services or not work properly, in that sense it is entirely the responsibility of users or customers.

About the "Cookies", comments and activities.

If a user, visitor or customer leaves a comment on The Amada Madonna Company websites, then they may choose to save their name, email address and web address in "cookies". This is for their convenience, so that they do not have to fill in their details again when they leave another comment. These "cookies" will last for one year.

If users have an account and log in to The Amada Madonna Company websites, then a temporary "cookie" will be automatically set to determine if their web browsers accept "cookies". This "cookie" does not contain personal data and is deleted when the web browser is closed.

When a user logs in, we will also set several "cookies" to store your login information and screen display options. The login "cookies" last for two days, and the display options "cookies" last for one year. If the user selects "Remember me", then their login will last for two weeks. If the user logs out of their account, then the access "cookies" will be deleted.

If a user edits or publishes an article, then an additional "cookie" will be stored in their browser. This "cookie" does not include personal data and simply indicates the ID of the article the user has just edited. It expires after 1 day.

Sending data for SPAM protection.

Visitor comments may be checked by an automatic SPAM detection service. SPAM is defined as any form of unsolicited communication that is sent or posted in bulk.

"Web Beacons".

The Amada Madonna Company's platforms, networks, websites and Apps may host "web beacons" (also known as web bugs). Web beacons are typically small one pixel by one pixel images, visible or invisible, placed within the source code of websites. Web beacons are used in a similar way to cookies. In addition, web beacons are often used to measure the traffic of users visiting websites in order to collect a pattern about the users of a website.

Hyperlinks to third parties.

The Amada Madonna Company's platforms, networks, websites and Apps may contain hyperlinks to other websites that are deemed to be relevant to users or customers. Once users or customers access those hyperlinks; and therefore leave The Amada Madonna Company's platforms, networks, websites and Apps, then The Amada Madonna Company will no longer have control over the websites to which users or customers have been redirected. Thus, The Amada Madonna Company will not be responsible for the terms and conditions, privacy policies, as well as the protection of the personal data of the users or customers on those third party websites. This is because these third party websites are subject to their own regulations, so it is recommended that users or customers review, accept or consciously reject those regulations.

Embedded content from other websites.

The pages of The Amada Madonna Company's websites may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

Those other sites may collect data about visitors or users, use cookies, embed additional third-party tracking, and monitor visitor or user interaction with that embedded content, including tracking interaction with the embedded content, even more so if visitors or users have an account and are logged into those websites.

Information shared with third parties.

In some cases The Amada Madonna Company shares information from platforms, networks, websites about visitors, in an anonymous or aggregated form; that is, no contact information about visitors is shared, but simply statistical data without the possibility of expressly identifying visitors. This data may be shared with third parties, such as advertisers, sponsors or auditors, for the purpose of improving The Amada Madonna Company's products and services. These processing protocols are regulated according to legal standards, as well as all your rights in terms of data protection will be respected, in accordance with current regulations in Mexico.

The platforms, networks, websites and Apps of The Amada Madonna Company measure traffic with different tools, which may use "cookies" or "web beacons", for statistical analysis. Currently The Amada Madonna Company uses the following tools for traffic measurement, users or customers can obtain more information about the privacy policy of each of the tools that are used for this purpose, in their respective web platforms. Specifically, the tools mentioned are: Google Search Console, Google Analytics, Yandex Webmaster and Bing Webmaster Tools.

Advertising and miscellaneous content providers.

The platforms, networks, websites and Apps of The Amada Madonna Company may also host affiliate advertising; such as advertising networks. This advertising is displayed through ad servers; or, third party servers that also use "cookies" or "web beacons" to display related advertising content to users. Each of these ad servers or third-party servers have their own privacy policies, which can be reviewed on their own websites. Currently Google Adsense advertising and travel and tourism related advertising services are also displayed.

About password reset.

If the user requests a password reset, then their IP address will be included in the reset email.

Control of personal information.

At any time users or customers may restrict the collection or use of their personal information, which is provided to the platforms, networks, websites and Apps of The Amada Madonna Company. In the options of their accounts will be provided the necessary options to manage their information, they can also check or uncheck the option to receive information by email. In case subscribers have checked the option to receive the Amada Madonna Company's newsletter or advertisement, they may also unsubscribe at any time.

Amada Madonna Company will not sell, transfer or distribute the personal information that is collected without the consent of the users or customers, unless required by a judge by means of a court order, in the legislation where The Amada Madonna Company is based, in this case Mexico.

Data retention time.

If a visitor or user leaves a comment, then the comment and its metadata are retained indefinitely. This is so that The Amada Madonna Company's systems can recognize and approve successive comments automatically, rather than keeping them in a moderation queue.

About users who register with The Amada Madonna Company's platforms, networks, websites and Apps, we also store the personal information they provide in their user profiles. All users can view, edit or delete their personal information at any time, except for information that cannot be changed due to the architecture of the system in question; such as for example, the user name or email address as appropriate. Administrators of The Amada Madonna Company's platforms, networks, websites and Apps may also view and edit such information.

Users' rights over their data.

If a user has an account or has left comments on The Amada Madonna Company websites, then the user may request to receive an export file of the personal data we hold about them, including any data they have provided to us. You may also request that we delete any personal data we hold about you. This does not include any data that we are required to retain for administrative, legal or security purposes.

About The Amada Madonna Company's online stores.

We collect information about customers during the checkout process.

What is collected and stored.

While a user or customer visits our online stores, we will keep track of:

• The products the user or customer has viewed. The Amada Madonna Company's systems will use this to show the user or customer products they have recently viewed.
• We will also track location, IP address and web browser type: we will use this for tax estimation and shipping purposes.
• Shipping address: we will ask the user or customer to enter this so that The Amada Madonna Company's systems can estimate shipping before placing an order and shipping the order.
• The Amada Madonna Company's online stores will use "cookies" to keep track of the contents of your shopping cart as you browse the aforementioned online stores.

When the customer makes a purchase, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card or payment details, as well as optional account-related information such as user name and password. The Amada Madonna Company's systems will use this information for purposes such as:

• Sending information about your account and orders to customers.
• Responding to requests, including refunds and complaints.
• Process payments and prevent fraud.
• Set up the customer's account for The Amada Madonna Company's online stores.
• Comply with any legal obligations The Amada Madonna Company may have, such as calculating taxes.
• Enhance The Amada Madonna Company's online store offerings.
• Send advertising messages, if the customer chooses to receive them.

If a user creates an account, then The Amada Madonna Company's systems will store the user's name, address, e-mail address and telephone number, which will be used to complete the checkout process for future orders.

In general, The Amada Madonna Company's systems store information about users and customers for as long as the information is needed for the fulfillment of the purposes for which it is collected and used. The Amada Madonna Company is not legally obligated to continue to retain data beyond the stated period. For example, Amada Madonna Company may store order information for 10 years for tax and accounting purposes. This includes customer names, email addresses, and billing and shipping addresses.

We will also store comments or reviews, if customers choose to leave them.

Who on The Amada Madonna Company team has access.

Members of The Amada Madonna Company team have access to information provided to us by customers. For example, both Administrators and Managers of the online stores can access:

• Order information. Information about what was purchased, when it was purchased, and where it should be shipped.
• Customer information such as name, email address, billing and shipping information.

Members of The Amada Madonna Company team have access to this information to help fulfill orders, process refunds, and support the customer.

Payments.

We accept payments through PayPal. When processing payments, some customer data will be transferred to PayPal, including information needed to process or support the payment, such as purchase total and billing information. Please see PayPal's privacy policy for more details, available at: https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

In the event that you must contact an authorized representative of The Amada Madonna Company for strictly legal matters, we provide you with contact information; however, only emails that correspond to the legal subject will be answered and processed. Any other topic will be discarded.